Effective Date: February 10, 2026
At Asarye Paperie + Studio, most of what we create is personalized, custom-made, or printed specifically for you. Because of that, our refund and exchange policies are a little different from typical retail products.
This policy explains exactly what is (and isn’t) eligible for returns, refunds, or exchanges.
All custom and personalized products are final sale.
This includes (but is not limited to):
• Wedding invitations
• Save the dates
• Day-of stationery
• Custom signage
• Personalized envelopes
• Wax seals made to order
• Printed materials featuring names, dates, or event details
Because these items are created specifically for you and cannot be resold, they cannot be returned, exchanged, or refunded.
Before any custom item is printed, you will receive digital proofs for approval.
Once you approve a proof, you are confirming that:
• All spelling is correct
• All dates and details are accurate
• Colours, wording, and layout are approved
Refunds or reprints will not be provided for:
• Spelling mistakes
• Incorrect dates or addresses
• Errors that were present on an approved proof
If you notice an error after approval, we can absolutely help – but any reprints or changes will be billed as a new order.
Some items sold in our shop may not be customized (for example: blank envelopes, tools, or ready-made products).
• They are unused and in original condition
• They are returned within 14 days of delivery
• They are not clearance or final sale items
Return shipping costs are the responsibility of the customer.
Refunds will be issued to the original payment method once the item is received and inspected.
We take great pride in quality and package everything carefully.
If your order arrives:
• Damaged
• Defective
• Incorrect due to our error
Please contact us within 5 business days of delivery with:
• Photos of the issue
• Your order number
• A description of the problem
If the issue was our mistake, we will:
• Reprint the item at no cost, OR
• Provide an appropriate refund or replacement
We want you to love your stationery, and we’ll always make it right when the fault is ours.
Please note:
• Colours may appear differently on screens
• Slight variations can occur between print runs
• Handmade elements may vary slightly
These normal production differences are not considered defects and are not eligible for refunds.
Once an order has shipped, it is in the hands of the carrier.
Asarye Paperie + Studio is not responsible for:
• Shipping delays
• Lost or stolen packages after delivery
• Incorrect addresses provided at checkout
If a package is returned to us due to an incorrect address, the customer is responsible for additional shipping fees to resend it.
Custom projects may be cancelled, but:
• Deposits are non-refundable
• Any completed design work will be billed
• Printed items cannot be cancelled once production has begun
Non-personalized orders may be cancelled before they are shipped. Once shipped, they follow the standard return policy above.
If you purchase any digital files or downloads, they are non-refundable due to the nature of instant delivery.
If you believe your order qualifies for a refund or replacement, please contact us at:
Email: hello@asarye.com
Subject Line: Refund/Exchange Request + Order Number
Include your order number and photos if applicable.
We truly want every client to be thrilled with their experience. If something doesn’t feel right, please reach out – we’ll always do our best to help within the boundaries of this policy.
Asarye Paperie + Studio
Winnipeg, Manitoba, Canada
www.asarye.com
Last Updated: February 10, 2026
